Refunds & Returns

I want you to be happy with your purchase. If there is a problem with your order, please get in touch and I will do my best to help.

Faulty or Damaged Items

If you receive an item that is faulty or damaged, please contact me as soon as possible with a description of the issue and, if possible, photographs of the item.

I will be happy to offer either:

  • a full refund, or

  • a replacement item, where available.

Refunds for faulty items will include the original postage and packaging costs.

Damaged Parcels

If your parcel arrives with damaged packaging, please take a photograph of the parcel before opening it, and then photograph the contents if they are damaged. This will allow me to make a claim with the delivery company.

Returns for Online Orders

If you purchase an item online and change your mind, you may return it within 14 days of receiving the item for a refund of the product price (excluding postage and packaging).

To be eligible for a refund:

  • The item must be returned within 14 days of delivery

  • It must be in its original condition and packaging

  • The buyer is responsible for the cost of return postage

Refunds will be processed once the returned item has been received and inspected.

Non-Refundable Items

The following items are non-refundable, unless faulty:

  • Commissioned or custom-made pieces

  • Items purchased directly from my workshop or craft stall

  • Jewellery

  • Workshop and course refunds

    Deposits on half day short workshops are non refundable

    5 day fusing course

  • If cancelling the 5 week course, 75% will be refunded if 6 or more weeks notice is given, 50% refund will be given if 4-6 weeks notice is given, and 50% will be given only if a replacement can be found if 4 weeks or less notice is given.

    How to Request a Return

If you would like to request a return, please contact me with:

  • your name

  • order details

  • the reason for the return

I will then provide instructions for returning the item.

Refund Processing

Once a returned item has been received and checked, refunds will be issued using the original payment method where possible.